Privacy Policy

This Privacy Policy (together with our terms of use) sets out the basis on which any personal data you provide to us, will be processed.

For your information, this website 20 Cogs is operated and wholly owned by Submission Technology Ltd., registered in England with the company number 4456811.
For the purposes of the EU General Data Protection Regulation (2016), Submission Technology Ltd. are the registered data controller with the Information Commissioner’s Office (ICO); our registration number is Z7981900.

20 Cogs processes your data for its legitimate purpose of opening up an account for you and, with your opt-in consent, sending you direct marketing. When doing so 20 Cogs takes your privacy seriously and takes every reasonable precaution to safeguard the personal information you supply to it.

Read further about how we process your data to give you the best offers out there.

If you have any questions regarding this Privacy Policy, please contact our Data Protection Officer here. For all other queries please raise a ticket using the Helpdesk

Contents

Section 1: Information we collect about you
Section 2: Our Lawful Basis for Processing
Section 3: Third Party Websites
Section 4: Disclosure of your data 
Section 5: Your rights as a data subject
Section 6: How long we keep your data for
Section 7: Unsubscribe or Delete Account
Section 8: Security and storage of your personal data
Section 9: Use of Cookies
Section 10: Changes to this Privacy Statement
Section 11: Contact Information
 

 
Section 1: Information we collect about you 

When You Register

To register an account, we will ask you to provide your first and last name, your gender and your email address.
  • We use your first and last name to identify you and to personalise your experience; and,
  • We use your email address to send you a welcome email and, if you provide your opt-in consent, relevant marketing by email regarding 20 Cogs offers and any third party offers you opt-in to.
We will use the data you provide to create a 20 Cogs account for you, we do not pass your data on to third parties. We have a legitimate interest to show you 20 Cogs opportunities and third party offers that you would be most interested in. We have a legitimate interest to track the Cogs that you complete so we can pay you when necessary and monitor fraudulent activity on our site.
Once you register with 20 Cogs you will receive a welcome email, and, if you opt-in, regular newsletters packed with great offers from us and third parties. You may also receive further emails describing new offers and specific events relevant to you as a member of 20 Cogs. If you do not want to receive these emails, you can choose not to receive email marketing when you register with 20 Cogs. Alternatively, if you have opted in to receive marketing and no longer wish to receive these emails, you can click on the unsubscribe link at the bottom of your email. The types of offers we advertise in our emails fall into the following categories:

 

Retail

  • Online retail
  • General stores
  • Automotive (including dealerships and accessories)
  • Property
  • Home furnishings
  • Home improvement
  • Fashion and clothing
  • Telecoms and utilities

Finance

  • Pensions
  • Loans, credit cards and mortgages
  • Investments & savings
  • Regulated claims management

Insurance

  • Home
  • Car
  • Travel
  • Pet
  • Personal
  • PPI
  • Other insurances

Travel

  • Holidays
  • Hotel
  • Airlines
  • Travel booking

Lifestyle

  • Health & Well-being
  • Fitness
  • Charities
  • Media & publishing companies
  • Leisure
  • Gaming
  • Legal Services
  • Educational institutions
  • Gambling
  • Recruitment, Careers & Jobs

You have the option to complete your 20 Cogs profile with more personal information including your date of birth, mobile number, landline, address and a picture. You do not have to enter your information to use the site, this is completely optional. If you choose to submit this data to our site, your data will be used to identify you as a 20 Cogs user and to match your profile with relevant opportunities and offers.

Third Party Offers
Once you have signed up to 20 Cogs, you will be invited to sign up to various third party offers. These offers are provided by our carefully selected clients. It is our duty to always be transparent with you which is why we will always tell you who the third party is. Please be mindful of the fact that we do not accept any liability or responsibility for the offers you sign up to with our clients and their subcontractors and therefore we encourage you to read their Terms & Conditions and Privacy Policies that apply.

Demographic Information
Throughout your journey on our site you may also be asked questions regarding your lifestyle (such as your interests and purchasing habits). These questions are also optional and the information we collect from you is used to assist 20 Cogs in sending you communications about products and services that you may be interested in. The data you provide here is also used to determine the order of the offers that are displayed to you. 20 Cogs always aims to show you the most relevant content. This is a form of automated processing and under the EU General Data Protection Regulation, it is your right as a data subject to object to processing of this nature if you wish. To object to this processing, please contact our Data Protection Officer here.

Technical Information
With regard to each of your visits to our site, we may automatically collect the following information:
Technical information, including:
  • The Internet Protocol (IP) address used to connect your computer to the Internet;
  • Your login information if you choose for a quicker sign in process;
  • Browser type and version to provide you with an optimized viewing experience;
  • Time zone setting to ensure we provide you with the most appropriate offers;
  • Browser plug-in types and versions; and,
  • Operating system and platform.
Information about your visit, including:
  • The full Uniform Resource Locators (URL) clickstream to, through and from our site (including the date and time);
  • Products you viewed or searched for;
  • Page response times and download errors;
  • Lengths of visits to certain pages;
  • Page interaction information (such as scrolling, clicks and mouse-overs);
  • Methods used to browse away from the page; and
  • Any phone number used to call our customer service team if you linked to our site from another website, the address of that website, and, if you linked to the site from a search engine, the address of that search engine and the search term you used.
All of which help us tailor and optimize your experience.

Customer Service
If you contact our customer service team, we will collect your first and last name, your email address or phone number (whichever one you used to contact us), your account number (if applicable) and your message. We have a legitimate interest to keep this data for all the time that you are a customer with us and some time after. This is to ensure that we can answer any future queries you may have as quickly as possible.
At times, we may need to verify your age or identity. In this instance we will ask for a proof of identification proportionate to that of your request e.g. a utility bill, or if needed, a copy of your driving license. When you send these forms of identification through, only our customer service team will be able to view these and once they have verified your identity or your age, the copy of your identification will be securely destroyed. We never store this information.

20 Cogs further uses your information to:
  • Enhance, modify, personalise or otherwise improve our services/ communications for the benefit of our users;
  • Maintain suppression or opt-out lists so that a user is not contacted when the user has asked not to be;
  • Augment information by supplementing it with data from other sources to determine the effectiveness of promotional campaigns and advertising;
  • Track online behaviour to tailor advertising and other marketing purposes;
  • Respond to legal inquiries, or to establish or exercise our legal rights or defend against legal claims or when we determine it is necessary to comply with applicable laws or regulations; where permitted by applicable law, we will provide you with an e-mail notice, and opportunity to challenge the applicable subpoena/request prior to disclosure of any Information; and
  • Assist with Site operation and other communication services, share information with third-parties, including our vendors and contractors. 


Section 2: Our Lawful Basis for Processing

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent
In specific situations, we can collect and process your data with your consent.We collect your consent when applicable laws require it (including but not limited to The Privacy and Electronic Communications (EC Directive) Regulations 2003 & The EU General Data Protection Regulation). 
For example, when you select yes to receive email newsletters from us.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service and who your data may be passed to. You can withdraw your consent at any time. 

Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you complete all 20Cogs, we will need your bank details to send you your well-deserved cash.

Legal compliance
If the law requires us to, we may need to collect and process your data. 
For example, we can pass on details of people involved in fraud or other criminal activity. By law, we are required to keep your data for at least 6 years for accounting and tax purposes.

Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of offering our service and which does not materially impact your rights, freedom or interests.
For example, we will use your data to set you up an account so we can keep track of the cogs that you have completed in case you experience a problem with our site and we need to fix it, or you have a query about our site and we need to answer it. We also monitor our members’ accounts for fraudulent activity, for example, by looking out for duplicate accounts which is against the Terms & Conditions of our site.

 

Section 3: Third Party Websites

20 Cogs contains links to third party websites. Please note that if you follow a link to any such website, we do not accept any liability or responsibility, because these websites have their own Terms & Conditions and Privacy Policies.
We do not transfer your data to third parties but to improve your user experience, when you click on a third party offer and are transferred to the third party website, we may pre-populate the third party form with your personal data. It is your choice to submit this data to the third party, we will never do this for you.

 

Section 4: Disclosure of your data 

20 Cogs holds your data in a central UK database and this database is only accessed by our highly trained and trusted customer service colleagues with security access controls on a need to know basis.  
We do not disclose your data to third parties. If you wish to contact us regarding your data, please see Section 5.
 

 

Section 5: Your rights as a data subject

We are preparing ourselves for the EU General Data Protection Regulation (GDPR), which is why we wish to inform you that, as a Data Subject, you may exercise your right to:
  • Be informed about your personal data
  • Access your personal data
  • Rectify your personal data (if it is inaccurate or not up to date for example)
  • Have your data erased (‘right to be forgotten’)
  • Restrict processing (in the instance that your data cannot be erased)
  • Object to processing (for direct marketing)
  • Data portability
  • Requests in relation to automated decision making and profiling
If at any point you believe the information we process on you is incorrect, you may at any time amend or update your data by visiting 20 Cogs, login and go through the Helpdesk. 
If you wish to contact us regarding your data or raise a complaint on how we have handled your personal data, you can email our Data Protection Officer, here, who will investigate this matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can make a complaint to the UK Supervisory Authority, the Information Commissioner’s Office (ICO). Please visit their website for more information: https://ico.org.uk/concerns/

 

Section 6: How long we keep your data for

By law, we are required to keep your data for at least 6 years for accounting and tax purposes. After 6 years your data will be psuedonymised and archived, and you will be unsubscribed from any marketing activity.
At any time, you have the right to:
  • Update your data
  • Close your account
  • Request a copy of the data we hold on you in an easy to read format
  • Restrict or object to the processing of your data
  • Be forgotten i.e., have your data erased from our database and that of any associated 3rd parties, unless the law requires otherwise
  • Lodge a data protection complaint with the Supervisory Authority.
Please see Section 5 for further information on your rights.

 

Section 7: Unsubscribe or Delete Account

If you have an account with 20 Cogs you can unsubscribe from marketing emails by clicking the ‘unsubscribe’ link at the bottom of our emails. Please allow up to 48 hours for changes to take effect.
When you unsubscribe we will store your name and email address on a separate database to ensure we do not contact you again. This database can only be accessed by a select few of our highly trained staff. If you would like us to remove this data, please contact our data protection officer here.
To delete your account, please sign in to your account, select menu and click on your profile. At the bottom of you profile page there is an option to delete your account. You will need to enter your account password. If you cannot remember your password, please contact our customer service team at: members@20cogs.co.uk

 

Section 8: Security and storage of your personal data

20 Cogs is committed to protecting the security of your personal data. We protect your data with security measures under the laws that apply and we meet international standards. We use a variety of technologies to help protect your personal data from unauthorised access, use, or disclosure.
All data is psuedonymised and we apply segmented access controls so only our highly trained and trusted staff can access your data on a need to know basis. All systems and data are located in the UK in controlled and secure areas. 
Unfortunately, the Internet is not a 100% secure medium for communication and, accordingly, 20 Cogs cannot guarantee the security of any information you send to 20 Cogs via the Internet.
In the event of a data breach that affects your data, we will notify you.
To access your 20 Cogs account you must type in the correct password. It is your responsibility to keep this password secure; consider changing your password every 3-6 months. Ideally your password should be at least 8 characters long, contain at least one capital letter, some numbers and a special character (e.g. ? ! , _) and should not be disclosed to anyone.
20 Cogs is not responsible for any loss or damage you or others may suffer as a result of the loss of confidentiality of your data.

 

Section 9: Use of Cookies

We use cookies on our site, 20 Cogs (our site), to provide you with the best experience when you browse our website and to improve our site and its contents. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Other storage technologies you may come across include web beacons and pixels. A web beacon is an often-transparent graphic image that is placed on our website or in an email that is used to monitor the behaviour of users visiting our sites or receiving our emails. Web beacons are usually used in conjunction with cookies to check that you can see our content. A pixel refers to the code that is placed on our website that triggers a cookie. A pixel is essentially an image but instead of calling an image to be displayed, it calls an application on a media buying platform that will cause a cookie to be downloaded to your browser, if your browser settings allow.
To find out how to opt out of the collection and use of your information via storage technologies, see our section below on Blocking or Declining Cookies.
For further information about behavioural advertising, cookies and other storage technologies, and the steps you can take to protect your privacy online visit http://optout.aboutads.info/?c=2#!/ or http://www.youronlinechoices.eu/
We use the following cookies:
  • Strictly necessary cookies. These are cookies that are required for the operation of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookies used:
 
Cookie Name Provider Description Expiry
ci_session 20Cogs.co.uk This cookie is normally associated with the CodeIgniter framework for building PHP based applications. Usually used to maintain a user state during a browser session for consistency of user experience. By default this cookie is destroyed when the browser session ends. 2 hours
PHPSESSID 20Cogs.co.uk This cookie is generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, it is used to maintain a logged-in status for a user between pages. Session
 
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookies used:
 
Cookie Name Provider Description Expiry
_hjIncludedInSample 20Cogs.co.uk This cookie is associated with web analytics functionality and services from Hot Jar, a Malta based company. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. Session
_gat 20Cogs.co.uk This cookie name is associated with Google Universal Analytics, it is used to ensure efficiency - limiting the collection of data on high traffic sites. Session
_gid 20Cogs.co.uk This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. Session
_ga 20Cogs.co.uk This cookie name is associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 2 years
 
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising but equally you will not be able to experience the site fully.

Cookies used:
 
Cookie Name Provider Description Expiry
id doubleclick.net This cookie is used to improve advertising. Some common applications are to target advertising based on what's relevant to a user, to improve reporting on campaign performance, and to avoid showing ads the user has already seen. 90 days
APISID Google.co.uk/
googlecom
These are a range of cookies used by Google to improve your user experience and keep your data secure. Preference cookies are typically used to store user preferences, such as your preferred region, language, font size etc.; security cookies that encrypts data users enter into online forms to prevent data from being stolen; process cookies which help the user navigate our site; advertising cookies to make advertising more engaging for users and more valuable to publishers and advertisers; session state cookies to improve the user browsing experience by analysing how many times a user visits a page and whether users receive error messages from certain pages; and, analytics cookies which are sent as part of the Google Analytics tool which helps us understand how users engage with our websites.
See Google’s privacy policy: https://www.google.com/intl/en/policies/privacy/ and the types of cookies used by Google: https://www.google.com/policies/technologies/types/ for more information.
2 years
SSID
NID
PREF
SID
SAPISID
HSID
remember_checked_on
auth_token
twll
secure_session    
guest_id
datr Facebook.com This is a verification cookie used to ensure your Facebook account and activity is not fraudulent if you choose to visit our Facebook site. 2 years
fr A cookie used for advertising purposes. 
lu This cookie is set the first time a user visits facebook.com and is used to identify the browser – it helps protect people using public computers.
__qca QuantCast This cookie may user your IP address, pixel code, referring HTTP location and current HTTP location, search string, time of access, browser’s time and any searches made on the website and combine it with non-personally identifiable information to produce reports on users that provide information about what audience segments are the most appropriate for the services we offer. 1 year
SID Youtube.com We embed videos from YouTube and by doing this it may set cookies on your computer once you click on the YouTube video player.
These cookies help track the number of views for a particular video. The PREF cookie will track user preferences and serve up related content or adverts within an embedded YouTube video.
Read more at YouTube’s embedding videos information page. Visit YouTube’s privacy guidelines at https://www.youtube.com/t/privacy_guidelines
 
2 years
HSID 2 years
Demographics 2 years
VISITOR_INFO1_LIVE 8 months
PREF 8 months
APISID 2 years
SSID 2 years
LOGIN_INFO 2 years
YSC Session
SAPISID 2 years

Blocking or Declining Cookies

If you don't want us to store cookies on your device, you can block cookies. Blocking cookies can prevent some pages from displaying correctly, or you might get a message from one of our sites letting you know that you need to allow cookies to view that site.

Internet Explorer:
  1. In Internet Explorer, select the tools button and then select internet options
  2. Select the privacy tab and under Settings either:
    1. Select advanced and choose if you want to allow, block or be prompted for first party and third party cookies; or,
    2. Move the slider to the top to block all cookies (or the bottom to allow all cookies), and then select OK.
Google Chrome:
  1. Click the chrome menu on the browser toolbar
  2. Select Settings
  3. Click Show advanced settings
  4. In the ‘Privacy and Security’ section, click the Content settings button
  5. In the ‘Cookies’ section, you can change to your preferred setting.


 

Section 10: Changes to this Privacy Statement

In the event of updates to our service that materially expand the sharing or use of your personal information in ways not already disclosed to you, we will notify you by email and update this privacy policy accordingly. We will gain your consent for processing activities where necessary.

 

Section 11: Contact Information

Our postal address is:

20 Cogs
The Beater House
Turkey Mill
Maidstone
Kent
ME14 5PP


Data Protection officer
 
Submission Technology Ltd
 
Telephone number: +44 (0)20 7183 5039
Data Protection Officer: dpo@submissiontechnology.co.uk
 

Last Updated: 14.05.2018